Terms & Conditions

Welcome to Monalessa’s Kitchen! By accessing and using our website, services, or placing an order with us, you agree to the following terms and conditions. Please read them carefully.

1. General Terms

  • By using our website and services, you confirm that you are at least 18 years old or have parental/guardian consent.
  • We reserve the right to update these terms at any time without prior notice.

2. Reservations & Dining

  • Table reservations are subject to availability and will be confirmed via phone or email.
  • If you’re unable to attend your reservation, we request you inform us in advance.
  • We reserve the right to refuse service to any individual at our discretion.

3. Orders, Pickup & Delivery (When Available)

  • All orders placed for pickup or delivery are final. Any changes must be requested immediately.
  • Delivery services (when available) will be subject to specified delivery zones and charges.
  • We are not responsible for delays caused by unforeseen circumstances such as traffic or weather conditions.

4. Payment & Pricing

  • Prices for all menu items and services are subject to change without prior notice.
  • We accept various payment methods, and full payment must be made at the time of ordering.
  • Any promotions or discounts are valid only for the specified period and cannot be combined unless stated otherwise.

5. Cancellations & Refunds

  • Reservation cancellations must be made in advance.
  • Refunds for cancellations are subject to management approval and may not be guaranteed.
  • For pickup or delivery orders, cancellations or refunds will not be processed once the order is prepared.

6. Liability & Disclaimers

  • While we take utmost care in food preparation, we are not responsible for allergic reactions. Please inform us of any dietary restrictions.
  • We strive to keep the website and menu information accurate, but we do not guarantee that all details are free from errors.

7. Privacy Policy

  • We respect your privacy and handle personal information as outlined in our Privacy Policy.

8. Governing Law

  • These terms shall be governed and interpreted under the applicable laws of our operating region.

For any queries regarding these terms, feel free to contact us via our Contact Us page.